What is skimming
A form of white collar crime ,skimming is a slang term that refer to taking cash "Off the top"
A method used by criminals to capture data from the magnetic stripe :
Operational Guidelines on ATMs
In order to further improve the functioning of ATMs, provide secured environment for
24/7 banking on ATMs, enhance the service level and adopt the international best
practices,
1. Install CCTV surveillance cameras so as to monitor / record all activity in the ATM
vicinity instantly.
2. Proper lighting and locking arrangements should be made in ATM booths/cabins in
order to ensure safety and privacy.
3. A 24/7 helpline should be introduced to resolve the day-to- day operational issues at
ATMs. The helpline should also be accessible through special phone terminals placed
inside all ATM booths/cabins. Banks should ensure that these phones are in working
order. The helpline numbers should also be widely publicized for the customers’
awareness so that they may, inquire or timely register their complaints as per their
convenience.
4. Complaints /Suggestion Boxes should also be placed in ATM booths/cabins and
adequate arrangement needs to be made for clearance thereof on daily basis.
5. Customers need to be educated to regularly reconcile their ATM transactions as
reported in the statement of account or receipt and in case of any discrepancy in
account balances the bank should be informed immediately.
6. ATMs and/or parts thereof should be replaced after reasonable useful life as per
international standards and practices to ensure uninterrupted delivery of services.
7. A centralized monitoring unit should be put in place to monitor ATM
operations
8. 24/7 to address out-of- cash, out-of order incidences so as to ensure uninterrupted
service to customers.
9. Necessary measures should be taken to ensure that fake currency notes/UN-acceptable
notes are not disbursed through.