That's covered in my third point. But you bring up a good point, I should clarify the second. Thank you for that! The second is more for times of conflict with a loved one. For example, a partner says something that hurts your feelings. Approach that person assuming they are trying their best, and try not to take a defensive posture. Assume love, or at least ambivalence (they didn't mean anything by the offending comment). I've found this breaks a downward spiral in the conversation. This works to a point, but then you have the next two points to fall back on!

Thanks for the resteem! I appreciate you helping a newbie out!