So, I have worked in the retail and hospitality trade most of my life and I have to say dealing the the public sucks.
At the moment I work in a small hotel restaurant and tonight was just one of many fun nights.
we we almost fully booked but allowing what we could in and along came a couple that I had a feeling we should have said we were full to. After offering then a table they sat down and not only ready to order drink but food as well before looking at the menu..
lady says "can I have the duck please but I don't want the suce that comes with it I would like the sauce that the chef made me on Monday"....
I say " what sauce did you have on Monday as we have a diferent chef on tonight and he won't know what you had on Monday".
After a lot of guess work and a whisper from her to sack the chef I think we got there.
Then after checking on the table there was a complaint about the coliflower as it was biger tha mondays. wtf????
Next up was a complaint about the music as they were tired of hearing the the beatles. I was happy with the beatles as this was the first time in eight months the playlist had been changed.
Come to sweets gent has a trio of ice cream as is on the menu but she only wants two scoops.... complains at the till as her ice cream was the same amounnt as his, I have to explain that we have one button for ice cream and her choice to have only two scoops.
This is one of the simplest of nights I have had to deal with. After working in a shop for nine years I feel that if there wass a national service that made people work in the reatail trade the word would be a better place.
There would be a lot more people saying please and thank you and a lot more respect for those that serve you. Whether it's the people serving you petrol (gas) coffee, food or drink remember they are not just there to serve you they have a life to so respect them as you would your mother, father or partner and the world would be a better place.
Do you or have you worked in retail?
Let me know your best story in the comments.