Hospitality-To provide any kind of service to the guest.
there are three time of hospitality service.
1) public service ex. hotel (paid)
2) social service ex. N.G.O.
3) emergancy service ex. police (indirect paid)
HOTEL- A hotel is a place where we get shelter, food and all the facilities like home but we have to pay for this that is known as a hotel.
There are 3 types of hotels
1) DOWNTOWN HOTEL- This hotels are situated in the middle of the town.mainly guest are coming for business purpose, and they stay here 2 days.
2)SUBURBAN HOTEL- This hotel are situated at a urban area as well as near the city. in this hotels guest are coming for business purpose but here also are
entartainment places like shoping malls and cinema halls. here guest are stay 3-4 days.
RESORT- This hotels are situated near the forest, beach, hills,and mountains.here all the people coming for spend there holidays.
MAIN DEPARTMENTS OF A HOTEL;
10FRONT OFFICE;- This department is called the heart of the hotels. this department is responsible to check-in(registrattion-
room booking . they have to take care of the guest while they are staying in hotel. they have to prepare the bill for settelment.
2)HOUSE KEEPING;- This department is responsible to keep the entore hotel neat,clean and tidy. they have to clean the entire hotel.
prepare the bed and fullfill all the needs of the guest. they also have to clean the bathroom for the guest as well as for the staffs.
3)FOOD AND BEVERAGE SERVICE;-
4)FOOD AND BEVERAGE PRODUCTION
SUBDEPARTMENTS OF A HOTEL:
- ACCOUNTS
- SALES AND MARKETING
3)HUMAN RESOURCES (H.R.) - STORE
5)LAUNDARY
6)MAINTANANCE
7)SECURITY
CLASSIFICATION OF HOTEL:-
MOTEL:These are the hotels located beside the highway these hotels provide all the required facilities to a guest with it they also must have
a parking place and a garage where vehicles to the guest gets servicing and also has the facilities to fill up the oil tank from th oilpum and start
the journey again.
ROTEL:- These are hotels which can move from one place to another place and also provides food and shelter to the guest.the express
trains are a the good example of rotel like - MAHARAZA EXPRSS.
FLOTEL:-These hotels are formed on seas and rivers. the guests food and shelter and can travell from one place to another place.
EX.-THE FLOTING HOTEL KOLKATA.
BOTEL;-These are beautifully decorated small house boats found on rivers and lake one has to book the boat for the hole day and
can sail on the rivers or lake . they will be provide food prepard by the members of the boat owner. EX- SHIKARA.
AEROTEL;-These aerotel hotels provides all the required facilities to the guest like the downtown hotels. the only difference
here is that the aerotel hotels should have a halepad with proper air traffic signal facility where copter planes and hely-copters can take
off and land on the halepad of the hotel. EX-BURJ-AL-ARAB,DUBAI..................................ravi