Unable to receive TAC from Bank's App
All this while i'm having problems receiving TAC from this particular Bank's app. Irrespective of how many times i tried to get a solution from the helpdesk/customer service it never resolve my TAC problem. But it's still ok as i still have the option to receive the TAC via SMS.
Receiving TAC via SMS is no longer an option
However recently, when I'm performing an online transaction, i noted that SMS is no longer an option, the Bank's app is the only way to receive the TAC.
Login failed due to debit card expired
When i want to login to the Bank's app, the login failed even though the password was indeed correct.
Called up the helpdesk and was told that I'm unable to login as my debit card has expired and the only way to renew it is to visit any branch.
Visit Branch. New Card No Stock
Can you believe when I visited the branch nearest to me, they told me that the debit card was out of stock and to come tomorrow. How can it be not enough stock when the Bank know exactly how many cards expiring from their data???
I went again tomorrow and was still out of stock and was told to come next week.
When i went there again the week after, it was still out of stock and when i asked when will there be stock and the lady says maybe tomorrow. Furious, i asked her when exactly is the stock coming as i have been coming for few times. Not only its a waste of time, i also unable to perform online payment.
Bank's Staff not aware of the changes in the system
Which to my surprise the Bank staff doesn't even know that the system has changed i.e that with the new card i won't be able to perform online transaction. She told me without the card i can still perform transaction only unable to withdraw from ATM but this is clearly not the case I'm facing. She then told me to call the branch before coming again. When i asked for phone number, she says i will be able to get it from the website.
Not so helpful customer service
So...the next week i search for the branch contact from the Bank's website. Guess what?? it connect me to the customer service instead. and when i told the customer service that the branch asked me to call and check is there is stock, the customer service says they are unable to confirm if stock has arrived only the branch can confirm. So...i then asked for the branch contact but guess what, the customer service says they unable to give. Furious, furious.....
Since i don't withdraw from ATM only online can i do away with the ATM card?
I asked the Bank this question, and the answer is NO. In order to use the online banking services you need to have an ATM card. I don't understand why though, isn't it 2 separate matter??
Joining the crowd, complaining on the Bank's Facebook
After complaining on the Bank's facebook (joining the crowd, lots of complaints..lolz), i was given the branch contact via messenger.
The Bank got all our info yet still need to fill up form?
Finally the new card stocks arrived. The Bank has all our detail yet still need me to fill up form for the new card. Waited and waited and finally its my turn and i got my new card set the pin and i thought thats' it. Finally done.
Login still fail
But when i try to login the Bank's app days later, it still fail. Went to the branch again and they told me that i have to update my new card details on the website.
Was not inform of the right steps
So i went back and try, but there is nothing pop up. Frustrated called the helpdesk for help. And apparently the procedure was wrong, i should login website first before login app. Urghhh...if only they inform earlier, it will save me all the trouble.
Still error
Hang up call thinking that it has been settled as i have updated the card detail on the web. Boy was i wrong. I still couldn't login the app, it still says wrong password eventhough its correct.
What a surprise, the app can't recognise certain symbols!!
Soooooo....again have to called up the helpdesk and explain to them the error code seen. and to my surprise, the officer says, its because the app cant recognise certain symbols!!!!!
What a lousy system, Bank got so much funds and can't even get a properly functioning app done??
The recommended solution from Bank for the App?
So the solution to my problem? Change password...
If only Bank can behave more efficiently....Now feel like Bank is in stone age era in comparison to blockchain and crypto which can be done with just few clicks.
Enough of venting, hope you have better luck with the Bank than me.
