I’m sorry Derek , but you came to a family hotel , well known for it’s kids club and family entertainment

:D

This reminds me of when my wife booked us an "adults only" hotel in Tenerife. It was adults only... they were nearly all already adults in the 1960s...

That was my first and so far last experience with this kind of package hotel thing, as usually the hotel is just a place to sleep. Perhaps with a young child now, it might be more acceptable to have planned activities :)

On working with the public - yeah, people can be terrible.