More than 19.6 million people across the UK regularly used banking apps in 2016, with 159 logins typically taking place every second, a report has found.
The number of people regularly using banking apps increased from 17.6 million in 2015, according to an industry-wide report by the British Bankers' Association (BBA) and EY.
Last year, there were a record 4.9 billion banking app logins, with 932 million transactions recorded at a speed of 30 a second.
Over the past five years, customers' activity on banking apps has surged by 354A record 4.4 million customer-to-bank webchats took place in 2016 - equating to 510 every hour. This was an increase of 24% on 2015.
Over 434 million text alerts were sent out to customers in 2016 to help them track their spending and keep up-to-date with their bank balance, marking an 18% increase on the previous year. This equated to 14 texts each second being sent out inEric Leenders, BBA managing director, retail and commercial banking, said: "Customers' appetite for using technology to manage their money on the move is showing no signs of abating."
Dan Cooper, EY UK banking and capital markets lead partner, said: "This latest report highlights how customers are increasingly using digital banking, which in turn is driving innovation."
