this was what I got from kickstarter
I sponsored a project but then I found out through this letter
down here = (
Hey everyone!
I am writing to inform you of some operational problems when completing our first orders.
First, we receive a lot of feedback from our first testers. We are now debugging and finalizing the software and firmware. The priority is to have a working device ready for mass production in March.
That is why it takes longer to respond to your messages and comments (1-2 weeks, hopefully less), but we appreciate your feedback, especially your help in building a product. All reactions, PMs are in the pipeline and will receive their attention.
And with our latest investment secured in January, we can handle everything faster and more smoothly!
Second, if one of you wants a refund, please let us know before 1 March. Since we have invested heavily in the production and made prepayments for the large batch, we unfortunately can no longer grant refunds after that date. Although this seems unfair for one or two of us, it is fair for everyone to ensure that a large order is shipped.
The transmission timeline remains the same, bottomline:
- large quantity and all orders scheduled for shipment in March-April.
Thank you very much for your support, understanding and patience.
Best,
Nazar and Senstone team