Recently, this word had popped up in a lot of places: omotenashi. Much is being said about it, but what does that really mean? It's been said that Japan was chosen for 2020 Olympics because of it, but what would be so appealing to draw this much attention?
I reckon lots of places know how to properly host tourists and visitors, but Japan has a special kind of hospitality. Shall we see what's so damn exclusive about it?
I had the opportunity to participate a training so I'm going to pass you what I can about this issue, shall we? Omotenashi has its origin in the Tea Ceremony, that's why we have some very deep concepts attached to it:
– Respect
– Harmony
– Tranquility
– Purity
– Punctuality
Service industry in Japan prizes itself for anticipating customers needs, attention to details and show gratitude. The main objective is to enchant and surprise the client.
"We must enjoy each encounter for it may not repeat itself"