While different opinions with other people, certainly a lot of the reaction is indicated by the caller. However, as a tough Chick, skill they have is to analyze each what is spoken, expressions and mannerisms indicated.
This is the most difficult stage, because usually girls are more emotional side shows and keegoisannya, even to cry. But for the tough Chick, they will do this as well as possible. They want to know the inner side of the emergence of a problem