Ok, I will read your articles and report back. For now, I will say that you're right - my immediate concern is for cessation of the offending action, though I very much prefer this be accompanied by an understanding of why this is imperative. I seek to uplift, not just defend, but I become indignant and frustrated when there does not appear to be an earnest desire to embrace this effort.

Are you familiar with the work of Marshall Rosenberg (non-violent communication)? I've been studying his material, but have not yet been able to apply what I've learned because I still feel the person "deserves" my anger. I suppose much of this is a conditioned reflex - we do not have many (if any) examples of "enlightened" resolution in our society.