As we reported recently, the Niantic began a wave of bans to punish players who used resources that went against the terms of the developer, as the classic Fake GPS. However, many users have reported that they were caught in the comb, but unfairly, because never practiced anything wrong. If you are in this situation, this matter can help you.
The company's actions came at a good time, as with the release of the game, many users were much more powerful accounts that the newly initiated. After many complaints, the Niantic started taking players who hindered the play of others, creating a more pleasant environment. Unfortunately, it seems that some innocent swirled together. Check out what to do to get rid of this injustice.
It was banned? And now?
The only solution is to talk to the Niantic
The Niantic can have a bad support for users, but with the injustices committed by the company had no way: the developer put in the air a page that serves to complain about a wrong ban, ie, it was not deserved. To try to recover your account, you must complete this form and send it to the company.
As the aid is all in English, it is necessary that the message is written in a foreign language as well. There, you must enter the email address associated with account banned and your username. To facilitate their care, it is recommended that you post a picture to help clarify the situation as evidence to prove an international trip, for example, can be an important factor to help you.
Form
However, it is worth mentioning a few things that generate ban: use Android emulator with Fake GPS, log in to third-party accounts on your machine often (the Niantic understand this as a way of Fake GPS, so do not ask for your friend who is uS log for you), use third-party apps to facilitate gambling (as Pokémesh) etc. The ban is not always permanent, as from time to time your account may be blocked for a few hours.
In other words: no use asking arrego for Niantic if you broke the terms set by the game. However, if you were one of the victims of this automatic ban, worth a try. Remember that if you were actually banned, the developer sends an email explaining the reasons for the account lockout.