I have warned people to use hardware wallets, because software wallets are risky. Exodus Eden is a beta version of the famous Exodus wallet and as such not safe to store large amounts of money on.
But let’s say you did put money into XRP coins and used Exodus Eden and suddenly it shows zero Ripple! What happened? Is the money lost?
Calm down, take a deep breath and relax, most likely it’s not gone.
First verify if the amount still exists on the Ripple blockchain, Bithomp allows you to view your wallet by just providing your Ripple addressto the Bithomp site. Since your money doesn’t really exist in your wallet but lives as a transaction on the blockchain you can still see it with a block chain explorer like Bithomp. This is safe since you don’t use your private key just your public Ripple address. It’s read only.
If it’s not on there it’s likely gone and can’t brought back.
When I first saw the empty account I couldn’t believe my eyes when I noticed all Ripple coins were gone! I checked bithomp and saw the money was still there. Next I did some debugging and found the following error message:
_tickCallback @ internal/process/next_tick.js:98
/Applications/ExodusEden.app/Contents/Resources/app.asar/src/app/index.js:95 ripple monitor::getHistory() = network timeout at: https://s2.ripple.com:51234/
As you can see there’s a timeout issue trying to reach
A quick fix is to change your hosts file and point the domain name to a server that is still up and running. A host file directive overwrites the DNS server’s request to get the ip address for a website.
Simply put it will direct https://s2.ripple.com:51234 to a different ip address but one that works fine.
On OSX
You can use this piece of free software to add a simple gui for your host file.
https://github.com/specialunderwear/Hosts.prefpane/downloads
This offers a way to set an entry via a gui. Click on the lock in the lower left corner enter your password and type in the ip address listed below.
Simple add 169.54.2.151 as IP and s2.ripple.com as hostname and IP 52.91.173.237 with hostname s1.ripple.com
close your wallet and reopen it if it doesn’t work you might have to flush the DNS cache type in the terminal:
dscacheutil -flushcache
You will see Ripple will sync with the blockchain again and will fetch your wallet data to display your coins in you wallet.
For Linux and Windows I refer to this article to learn how to edit your host file: https://support.rackspace.com/how-to/modify-your-hosts-file/
If you found this useful and it fixed your problem and saved you from losing lots of money consider a small donation in ripple coins to:
rKeuXug7NW1qG3nTBaKTBiJvHMBY4Jg21Q
