Welcome and Really sorry you had to find me this way. Totally sucks this happened to you as my issue is STILL Unresolved. I let them know I was fed up the last time I spoke to support --------- Because the very support page they sent me to, initially Had the Link to Bithomp; Then they 'grayed it out' - but left the link; It was sloppy...

I called them out on it; said they need to find my money and they left me hanging for about 2 weeks; out of the blue their support guy responded, telling Me I had to contact Bithomp for the Transaction Hash :: Frustrated with the Lazy approach they continue to take; I ignored the email for a couple weeks.

I finally responded about a week ago; and am yet to hear back. The hash wasn't hard to track down; as my transaction is still on the Blockchain, at the same location I gave to them initially.

I still, went and found the hash from Bithomp's side; because that's what Gatehub Support initially told me to do; Send money to Bithomp; and they'll send money to my GateHub to activate my account.

Here I am several months later; the $30 worth of BTC I sent 'at the time; which is probably worth $60 by now) is sitting in Limbo; no XRP in my gatehub (From that transaction) --- They gave me 20 xrp; perhaps they felt somewhat guilty for my troubles. But the Transaction I'm waiting on; never went through ............ and their support, still sucks.