I'm very sorry to hear about this.

Unfortunately nobody at our office speaks Arabic, so we must rely on members of the community to bring these matters to our attention. Since I have not received any complaints about our Arabic translations until now, I had thought that Hive account@horpey and his partner were producing quality work.

I encourage you to contact me via our support form https://blocktrades.us/support/home/help/index or blocktrades-help on steem.chat so that we can work towards a resolution.