Went to Jax tyres a few years back, to get all four of my tyres changed in the car.
Picked up the car after work, it was parked in a position that was hard to get around to the back, so I just did a quick visual check for the front two tyres, they looked ok so I drove it home.
After I got home I turned on the garage lights to check all 4 tyres, and found that the rear tyres looked different. They weren't even the same brand as the ones I purchased, I took a closer look and found that they were my old tyres, just painted black to look new…
Called them up and got an explanation that they had run out of the ones I ordered, I was told to bring it back the next day.
So I drove the car back the next morning asking for an proper explanation of what has happened, but they just brushed it off saying that they "forgot" to tell me to come back as they didn’t have enough stock that day.
Anyway, I left the car there for the whole day, only to find out that they had not done my tyre change yet when I went to pick up the car in the afternoon, so they made me wait there for another hour.
What a terrible experience I've had, what I didn’t understand was why they painted the two old tyres to make it look new if they were really going to ask me to come back and have them replaced the next day.
