The cleanup and restoration begins with a phone call. Our national call center is fully staffed 24 hours a day and ready to dispatch the nearest SERVPRO Franchise Professionals to your home or business. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of damage.
We Answer the Phone Ready to Help
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A water damage event can be traumatic and when you call, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. Our representative will lead you through a series of questions to better understand your needs.
SERVPRO specializes in water damage—in fact, SERVPRO is the premier water damage restoration company in the U.S. and Canada.
What to Expect
When you call, a call center representative will ask several questions regarding your water damage emergency. Armed with the details of your water event, we’ll dispatch a nearby SERVPRO Franchise Professional who will respond immediately.
Our SERVPRO Representative will ask several questions:
Your name and contact information
Your insurance information (if applicable)
The street address of the water-damaged home or business
When did the flooding or water damage occur?
What caused the water damage (if known)?
Is there electricity available (on-site)?
Move-Out / Pack-Out
If your home requires extensive restoration or cleaning, SERVPRO Franchise Professionals can conduct an organized, efficient move-out to protect your belongings from further damage.
Move-Out Service
Emergency Water Removal
Highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, they may use powerful submersible pumps in addition to industrial strength, wet/dry vacuums. This step helps to reduce drying time and helps to prevent mold and secondary water damage.
Remove Excess Water
Use Submersible Pumps and Industrial Wet/Dry Vacuums
Inspect the Carpet Pad and Carpet
SERVPRO Franchise Professionals inspect the carpet and pad and determine if it should be removed to protect the subfloor.
Inspect Carpet Pad and Remove If Needed
Inspect Carpet and Remove If Needed
Water Removal Equipment
Moisture detectors, hygrometers, and other meters measure the extent of moisture saturation.
Infrared cameras may be used to find “hidden” water behind walls and ceilings.
Submersible and gas-powered pumps are used for continuous pumping of high-level water.
Truck-mounted and portable extraction units perform efficient water removal.
Drying / Dehumidification
SERVPRO Franchise Professionals will manipulate temperature and relative humidity to remove the remaining moisture. They use specialized equipment, including industrial air movers and dehumidifiers, to remove water retained by building materials and other hard-to-access moisture. They’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.
Use Dehumidification Equipment
Use Monitoring Equipment to Track Progress
Monitor Floor and Walls
They check the moisture levels to monitor the drying process.
Monitor Floors
Monitor Walls
Drying Equipment
Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping of floors, walls, and furniture.
High-speed air movers create airflow across walls, carpets, pads, and furniture, which accelerates the evaporation of moisture.
Contents Restoration
SERVPRO Franchise Professionals specialize in restoring contents damaged by fire, water, or mold. Their expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes, including photos and other personal items that can’t be replaced.
Dry Cleaning
Wet Cleaning
Spray and Wipe
Foam Cleaning
Abrasive Cleaning
Immersion Cleaning
Odor Removal and Deodorization
SERVPRO Franchise Professionals are trained to identify and eliminate offensive odors with industrial air scrubbers and fogging equipment. This equipment can effectively treat serious and persistent odors that typical air fresheners and similar treatments can’t.
Odor Removal and Deodorization
Air Scrubbers and Fogging Equipment
Sanitizing Treatments
Depending on the scenario, they may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.
Antimicrobial and Antibacterial Treatments
Sanitizing and Disinfectant Treatments
Disposal
SERVPRO Franchise Professionals will remove and dispose of damaged materials with guidance from you and your insurance adjuster.
Properly Dispose of Refuse
Emergency Building Services
When your home has been damaged by a storm or water, the immediate concern may include temporary protective measures to prevent additional damages, like placing a roof tarp.
Board-Up
Roof Tarp
Temporary Fencing
Move-Out / Pack-Out
Temporary Warehouse Space
Repairs and Minor Building Services
The following building and repair services may be necessary to restore your home to pre-water damage condition.
Drywall Removal and Installation
Hardwood Floor Repair
Tile Floor Repair
Painting
Carpet Repair and Installation
Building Services and Reconstruction
Many SERVPRO Franchise Professionals can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keep cost low. It can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.