I see your points and on your third there's a bit of nuance. Those of us that did not get in spent a great deal of time, myself included. I watched the ticker tick down. I had issues with manually typing in the bonus packs and yes that is my fault. But at the same time at the "risk" of printing slightly more of the perks involved in the presale versus telling people that spent that amount of resources and miss by a few seconds that is infuriating. We as a game are always talking about RETENTION and RECRUITMENT of players. This is a giant mistake and sends people into some real resentment they don't get over towards the game--it's happened many times before whether justified or not. Also there are some structural issues in game that can be improved and if there is a bit of a systemic problem the game can make it much better and prevent such a thing happen going forward. Perhaps vouchers can be used to "reserve or guarantee resources or positions in such things going forward." There are a lot of great answers and we can improve or sit on our hands and really piss off a lot of people that had the resources and every good faith intention to buy a lot of these packs when SPS is at a very low relative price, even with the pump up over a little over 8 cents just before the sale started. This is meant to build hype and goodwill, not gotcha moments and a tournament of the lucky and most online efficient.