I believe your points are well taken. I'm glad you made them and I think they will listen. I (and I'm sure others too) have already chimed in directly in support. I think the game is great, but you are right in that they have to take care of the issues are keeping it from retaining the user base. You can't grow very easily if you churn through existing members too much. (defeating the great things they do)
RE: The Incoherent Ravings of a Mad Man