Yes to all points. 1 Minute and 39 seconds was just crazy and now proves we will need a better system going forward. 3 minute window is a very reasonable solution and also allowing refunds is fine. Voucher use also agree with and I agree with they should have been included automatically providing you had the vouchers in hand to pay for the bonus packs.
RE: Riftwatchers: Success, debrief, request, proposal, and future sale plans