As CEO of Double Coconut, I wish I had a snarky yet perfectly irrefutable response to all of your points, but the truth is we are trying to build something very big with a limited team and definitely have NOT put enough resourcing into Customer Support.

That said I am proud that we address every issue that comes up (eventually!), really work hard to weigh pros and cons of each decisions with key stakeholders from the community, respond to each and every support ticket sent in, and are gradually getting to the spot where things are stable.

We also, as I've mentioned in various town halls, ultimately have a strategy to grow the game and expand the audience greatly -- which is the real kick in the pants the title needs. More soon -- but that is where the bulk of our development effort and resourcing is going right now.

Keep the comments -- even critical-ass ones like this post -- coming.