In a short while we have made notable updates from our last post, some can be seen while others are from the backend. So I want to give a quick run down of some of the improvements we’ve been making related to our web service. The steemexchanger is concerned about its users satisfaction so it will continue to improve in its updates to adequately satisfy its users.

Phone number requirement update

The introduction of text box for mobile phone number during registration. Every user upon registration have to provide their phone numbers when registering on the steemexchanger website. This was recently added to enable a representative communicate with you upon registration. We want our users to feel comfortable while carrying out their exchange. A representative will communicate with you after registration to inquire if you are having any difficulties using the platform, your user experience on the platform and feedback.

Airtime top up using Steem/SBD

The goal of steemexchanger is to ensure that the steemit tokens are incorporated into the everyday life and transactions of every African. It brings the steem blockchain to the doorsteps of every African.
The airtime top up is just one of the steps in that direction. There are various network providers in Nigeria been the pioneer country of Steemexchanger. With the use of steemexchanger users can now top up or recharge their mobile phone network.
The four giant network providers which are:

• MTN
• GLOBALCOM
• AIRTEL
• 9MOBILE
  These network providers users can now top up their mobile network using steemexchanger.ng
  Here is how they can do that on the platform:-

Refund of Steem/SBD sent without memo

If we recieve any Steem/SBD from a user without memo, our support service is readily available to detect such user and make refund to the user account even before the user creates a ticket. Subsequently we will integrate an automatic system of refunds.

Rapid response by support personnel

Our support personnel are on standby to readily provide the adequate assistance required by users to ensure a stressfree exchange. We’ve made many improvements to the internal information provided to our support personnel to allow them respond to support requests more quickly.