I apologize for not seeing this message earlier. I was busy through the holidays and then had several family emergencies. We have been actively providing support through Discord, but not on-chain.

In every single post, we were posting links to helpful information (SBI Helpful Resources) that explain how everything works. I apologize if you felt the information was outdated, but it still accurately describes how things work (with a few exceptions that have been notated in the FAQ).

Whenever there are changes to how our system works, we have done many posts describing the changes, but when there are no changes, we do not keep reposting the same information. Just because a post is old does not mean it is wrong.

There is a refund policy in place, and there are links to it in both our FAQ and in our Helpful Resources.

https://steemit.com/steembasicincome/@steembasicincome/helpful-sbi-resources