Helpy
Open Source Alternative To Helpdesk In 20+ Languages
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Hunter's comment
The main selling point is the efficiency. These guys are hell bend on providing you the best service ever and it's open source and you can try additional services for free for 14 days. Their customer support bot that can answer up to 90% of Tier 1 questions autonomously. Helpy also let you run Helpy on your own hardware for enhanced security and privacy.
Here Are Few More Features
- Create custom queues for teams
- Save and send pre-written common replies
- Detailed reporting of each agent
- Automate common actions
- Satisfaction tracking
- SEO features to make it easy to discover support content on search engines
- Create a private helpcenter for only registered users/customers
It's Cheap
GitHub Page
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Contributors
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