Fourth generation wireless services in the country are available for mobile technology (LTE) but customers are not getting the services expected. Although there is a four-digit signal on the mobile phone, there is no network capability, but it is going down in 2G and 3G. As a result, mobile services are not available but customers are not getting the services.
Talking to some customers about the FourGi Internet service, they said, "Four-digit internet service in the country was not even standard, but it was not perfect. Although the process of launch of FVG in other countries, our country is still unable to fully serve the pharajis. The experience of customers is getting worse.
They further said, the government's surveillance will be on the technology side. Being commercially well-organized in the world by using the internet As well as increasing the speed of the business, the Internet is playing a supporting role. People are now using the Internet for work needs.
Bangladesh Telecommunication Regulatory Organization (BTRC) Chairman Engineer Dr. Shahjahan Mahmud said, "We are working to provide customers' quality of service. FourG services have been started to increase customer service. The operators will have to increase the spectrum of the services provided by the Forsi. The quality of service can not be provided by the amount of spectrum they have purchased. We are working with the Quality of Service to ensure customer service. Hopefully, I can complete the quality of service very soon. '
The concerned people said that there are various problems in the network since the introduction of the force. The quality of service is worse than any other time. Problems are increasing in networks during the 'network' synchronization in Forge.
In this context, Association of Mobile Telecommunication Operations of Bangladesh (AMTOB) Secretary General Nurul Kabir said, "In the densely populated areas, the user is more likely to have network problems. The country is now going through technical transitions. As a result, customers in some areas are facing network problems. Tech neutrality (technology neutrality) is being done. It's not a major one, but it's been updated every moment. He will have to wait a little longer to get the full service, he said.
Saif Farhan, a second year student of Dhaka University, who is involved in e-commerce business for almost a year and a half as well as studying. Robi has been using SIM for more than two years. He said, "E-commerce business has always been about to suffer the internet speed. Robi Axiata campaigned to provide four-point fifth (4.5G) services, but their internet service is not yet valid. Customers have to pay Fdbec in e-commerce business immediately. Before starting the FourG, I could not get the same as I expected for the service quality. Rather, after the introduction of the force, the amount of collapse of the Koladrop has also increased.
Postal, Telecommunication and Information Technology Minister Mustafa Jabber said, "We are not compromising with the mobile phone operators in order to provide the quality of service to the customers, customer fast Although the country was just launched According to the rules, operators will get six months to roll out the network. We are now beyond that time. Hopefully the problems will be resolved quickly.
Meanwhile, Senior Officer of Dutch-Bangla Bank, BanglaLink's FourG user subscriber Mahbubul Haque said, "Although the force started, the service did not speed up. Rather, network vulnerabilities have increased compared to earlier. Although there are four times the signal, it's going to be 2G, 3G. There is no network in some areas. A few days ago, it was not possible to complain about consumer rights. Because the mobile phone operator's complaints are not received there.
Abdul Aziz, a subscriber of Grameenphone subscribers in the Panthapath area of the capital, said, "SIM has been activated in pharmacy from 3G in the last month, but there is doubt about the quality of service.
When asked about GP's External Communications Deputy Director Syed Talat Kamal said, "We are always providing the highest service to the customers. Due to the density and device, there is a lot of problem getting speed. This means that due to adverse weather and hight traffic (call rate increase), there are many such problems. We always try to solve customer problems. Fourier service has not been started for a long time, it is constantly updated
