My eighty year old Mom has been on Steemit for a couple of months now. Some of you may know her as team101. For some reason she is unable to get into her account even though we were very careful to back up her password. For some reason when attempting to log in, it keeps saying incorrect password. I'm trying to help her, but when I tried to use the recovery button I'm getting a message saying "This account has not changed ownership, so it can not be recovered."
We were so careful to backup her password, so I'm not sure what is happening. I'm hoping someone has had some experience with this. My Mom pretty crushed about losing her account.