Thank you. Perhaps I should I have mentioned in the post that you have already helped me. I did not want to clutter my narrative. In the first instance, when my shift did not occur, I contacted your support, and they pointed out my mistake. There was, at that time also a confusion in the UI of your Android app. I pointed this out, and Shapeshift, the real one, re-imbursed my mistake, and fixed the bug.
RE: Who is @shapeshift? - an open letter to the early miners