No sir that's not how it is....I can't count how many people did exactly that and still waited hours to get back online. If they had waited they'd got back on for free. There's a deeper problem here. If you go into a store to buy something you get something in return: the merchandise. If they are out of stock you get a rain check and/or you sign contract/paperwork that says they guarantee to give you said product in certain amount of time at said price. They can't just take your money and leave you stranded and that's what's happening. They also have to tell you what the price is for the amount being given or the product traded, like a scale. I filed on Family Video one year because they rented us a controller with a attached power pack, it was rented as a whole, we returned it a day late and they separated the controller from the power pack and charged us separately, sure it was buck but hey they can't do that without detailing the details. If people could do that you could go rent a rug cleaner and return it late and they could charge you separate for each piece. Details are important in consumer laws. The promise is that I get to earn money for me not to feed the system to keep it afloat, that's a ponzi, that's the little guy at the bottom keeping the top afloat and that is also illegal. I have no desire without justification/explanation/knowledge/understanding of why I have to make people at the top richer with money they said I could earn and power they said would make me more powerful not the top, me. So until some contract / understanding comes along it is up to them not me to keep their word.