Dear steemit users or steemians, many times I look to steemit not only as place to create content but as a home and a place where I conceptualize my ideas in virtual state, like a sandbox!
It is a blockchain where things stay dented forever, thus, since I can't bring most of ideas to life yet, I try to save them here, so that the world knows that at the very least, these noble intentions existed!
Below, I will lay bare excerpts of one of my ideas. It involves a gift in the form of a piece of me, that I intend to gift to humanity, in the form of a type of social network that will tend solely to internet users in third world countries as the way we see the internet and our expectations from it, varies drastically from the internet users in developed countries. This need has existed forever and I am trying to solve this need and gifting humanity with this social network someday in the near future.
So amidst my job hours every night and taking in non-stop calls with no interval to think, I still try hard to speak or think or write or build, on ideas and below I will place excerpts of what will constitute the model for a type of social network that will storm the world in the future. One of my many ideas!
Now, it is a bit scrappy but in 'nonsense' there is 'sense' and as for me, if I saw a dump of 'nonsense', I will scoop it and dig it and sift it to bring out the 'sense' in it.
So if you have some time on your hands, do read the excerpt of the entirety of my conversations and thought process, in one day at work, laid bare here:
hi jay, i am already drafting the excerpts for my social network. i will show it to you soon. the overall concept is build a social network that will fully cater to the third world and developing countries were the perception of the internet and expectations from the internet or what they want to accomplish on the internet is way different from someone is usa or develop countries. i want to give to humanity in this small way, a social network that will cater mostly to the needs of a lame man in developing or under-developed countries! i am starting by enlisting all my believers. when i can get to a 100 strong believers of me. we'll start talking in a discussion based messenger, still i have the base for the social network. i am still building the model. there will be some room for so-called spammers as i dont see many so-called spammers as outright spammers. even emails gives room for spam. we'll redirect their passion. overall, there will be outright love, forgiveness and redemption. the model will be more human intelligence based than artificial intelligence based. abuse will be curb in a dictionary like based game that will incite creativity where members can submit any genre of abusive words into a buffer, so that we'll a list of whatever variations of abusive words untypeable in the social network. i am using a lot of the experience i get in my own story. so if people decide to type cum, it will suggest gum instead. decision makers will not be a monopoly consisting of few people but will involves hundreds. the model will be build on contribution. like in work places where people may decide to contribute a portion of their salary a month to other workers till it gets to their turn. there will be archives or a librabry of at least one message of legacy of each member to leave their footprints in the sand of time, to say they were here on earth. a place where generations in the future can mine to find out words said by members. the model is difficult but i 11:16 PM
i am drafting it. i am also building a small network of beleivers. once i get to a base, like 100 strong believers then anything is accomplishable! 11:17 PM
you are in my list, so be expecting to be a shareholder soonest of a social network we can call ours. it may not compete with facebook but it will ddefinitely be the very first social network build on love and truly feeling humans 11:18 PM
like i always say, the money part will always come 11:19 PM
anywhere people are gather, money starts to lurk 11:19 PM
like facebook for instance, all they needed to do, is give out something free to gather people, then companies will definitely look into it to place their ads 11:20 PM
overall tho, money isnt the core. it is more about offering a piece of me and my story for the good of humanity
For some goodnews is of more paramounce than money, a glimpse of hope, pillows, fresh air, hugs. The internet is racist. At least half of earth’s population needs this. Model
Everyone is celeb, no burdensome rules, everyone is incited towards creativity, feeling of belonging love is paramount than earning. Hall of fame. Kids are honed. A dictionary game of abusive words. There will be giving! If you have a good idea, we’ll all contribute to it. Decision makers will be many like 100. For ads it will be maximum of 10 companies who are believers. Everyone has to be a believer of everyone. Credibility has to exist. Readiness to forgive, redemption. You wont get ban. You will be taught and loved. Infusing some love back into the interent. Everyone has friends and family but to promote you wholeheartedly they have to be a believer in you. What ties us into instantly believing in each other is that we share the same story.
How will you curb spammers? Spammers have a passion. How about converting this passion? There is a spam box in emails for a reason. Not every spammer or so-called spammers, many are just people
a very small blogspot for the good of humanity, a message or legacy that you want to have our there implanted somewhere on the internet, then a mention of reviralize to show it you are you right now. a library that our generations can turn to in the future. To show ‘I was here’. A library containing our legacy. At the very least let’s something dedicated to someone in humanity!
list. Babajide, newton paul, ago iwoye guy. Wale.
De Jesus, Adrian Addie N
bro! 11:33 PM
Ajayi, Terry C
hi 11:41 PM
all the things i do for the most parts are excerpts of the final vision 11:41 PM
i want to gradually start this vision 11:41 PM
and i believe i can build a team of believers, like strong believers, i can spark up any idea 11:42 PM
i have many ideas but one that i really want to do to give a piece of my to humanity is a social network that will solve a need and tend to a genre of people and i am representing my story and the large bulk of population of people in 3rd world or developing countries 11:44 PM
in my journey of using the internet i had a lot of experiences that makes dreamers want to give up 11:44 PM
even the internet tho an algorithmic bot appears partial 11:44 PM
most of the oppurtunities online exist for people in developed countries 11:45 PM
this deterent isnt suppose to exist too much on the interent 11:45 PM
the internet is suppose to be a level playing field as many people turn to it for solace and especially people in 3rd world countries 11:46 PM
many in these countries dare to dream, they go against all odds and an unenabling enviroment to come up with ideas. now they cant bring it to life thus they turn to the internet. from that dark one room and a pc, they use their unavalaible wallet to get data, only to turn to the internet only to be shattered. some places online will tell you to scram cos ur ip address says philippines 11:48 PM
De Jesus, Adrian Addie N
well, the internet started as a US military gateway. so, basically a lot of barriers are there. 11:54 PM
and internet service is a priced commodity owned by the rich... 11:55 PM
Ajayi, Terry C
kk so the aim is to change that in a small way 11:56 PM
exactly 11:56 PM
i want to talk for the poor 11:56 PM
i just need a team of boys 11:56 PM
and women 11:56 PM
once we get to hundred, we can make a movement 11:56 PM
De Jesus, Adrian Addie N
if I can be of help couunt me in 11:56 PM
Ajayi, Terry C
definitely 11:57 PM
but i have some questions on the side 11:57 PM
De Jesus, Adrian Addie N
for me? shoot 11:58 PM
Friday, October 21, 2016
Ajayi, Terry C
original i wanted the team to be from other countries but there are few in ph that have stood out. overall, i see you beleiving in me and that is utmost. you are also very gifted. so basically i am lookiing a hudred people to form a base but i know i wont be able to come up with 100 people but when i come up with 10, it will grow as each one will gradually bring in 2 or more likeminded people. i will just need to form the basis for the kind of people. basically, i want to bring a measure of love back into the internet. i am using my personal experience and all the setback i have been thru online. one facet of the model will playful look to curb abuse but in a playful fun way. this need came up from my expeirnce yesterday when i chated on jabber with group of boys here in uhg, i will show u excerpts of the chat. everyone on the social network will be celebrities and love will exist, you know, no shutting people up or labelling them spammers etc. i will explain all these things in person. when the time is right, i will invite you to a group with the few others and we will start talking so you have a feel of what it is to accomplish and you will know the kind of like minded person to have join the group 12:14 AM
do you know anyone overall who knows something about i.t? 12:16 AM
De Jesus, Adrian Addie N
thank for counting on me I do believe in your ideals and I'd be glad to be of help to you. 12:58 AM
Like you, I am an idealist myself I just lack the necessary care to humanity you posses 12:59 AM
but, in pushing these ideals I'd do anything to help 12:59 AM
I know someone, also someone with the same ideals. i'll contact him asap. maybe introduce him to you in facebook 1:00 AM
Ajayi, Terry C
kk 1:15 AM
for now it is nothing really big. it will mostly be a group of people talking. those tiny pages like dead songs etc r excerpts of ideas that i have. i am also working o one called time is dime, where all i do is donate time. the care for humanity part will become part of you over time. you are still growing and i am telling you, you are on the right track. we'll talk more on facebook 1:29 AM
De Jesus, Adrian Addie N
thanks man! I'd like to hear more of your ideas. 1:34 AM
Ajayi, Terry C
yep when i have completed the model i will show you 1:34 AM
but look at it like this 1:35 AM
u already have an idea 1:35 AM
you already said the internet is built to favor the rich 1:35 AM
so this social network is to favor the general public 1:35 AM
n make everyone celebs 1:35 AM
there will be room for spam 1:36 AM
there will be room for forgiveness 1:36 AM
there will be love 1:36 AM
people will not just get banned
regin tobis
orok essien, rosemary oguadinma, ron callari, denise michelle poser, david Flynn, mary fullard, Sharon French, Gerry de guzman, Jeanne Mulholland, gomoescu Daniel, kata rina, Magdalena, marco ciampolini, trudee hunter, Elizabeth flores, Judith konings-engelen, uwe lang, ju mowa, priscilla
Sumerian mythology
Ajayi, Terry C
do you have space to chat a bit? 12:28 AM
La Rosa, Nikko G
sure whats up 12:35 AM
Ajayi, Terry C
i am here now, the queue is displacing me 12:58 AM
i am trying to build a team of people 12:59 AM
La Rosa, Nikko G
Ooooh, whats the team for 12:59 AM
Ajayi, Terry C
nothing much. i have had many ideas over the years. i have had many beleivers too but not here. i want to start a small movement that i plan would result into a type of social network in the near future. for now i am trying to build a team of likeminded people to form its core. 1:31 AM
basically, a set of people who will fully believe in my vision or friends who have no choice but to join me on my path as long as it is noble. a team is utmost and that is something so so so difficult to attain here. i am looking for the few people available thus my need to ask you some questions 1:32 AM
La Rosa, Nikko G
I'd be glad to assist you. im always open for questions
Friday, October 21, 2016
Ajayi, Terry C
my facebook isnt working 12:17 AM
but they have practice today, if you want to join 12:18 AM
Castalone, Nikko C
who? 12:18 AM
kiel? 12:18 AM
Ajayi, Terry C
for the one league basketball, they say u can still use one black and white uniform 12:18 AM
Castalone, Nikko C
hmmm... i didn't bring jersey and shorts today 12:20 AM
i think i cannot join the practice later 12:20 AM
Ajayi, Terry C
kk for the game, you can bring one black n one white jersey 12:21 AM
game's on sat 12:21 AM
i left you an fb message earlier 12:21 AM
Castalone, Nikko C
okay... i gotta do something on sat 12:23 AM
i don't think i can play with them 12:23 AM
but definitely i'll practice on tuesday 12:23 AM
the lineup for the stallions are fixed right? 3:33 AM
as for this year 3:34 AM
or are they gonna fill in some spots if there are? 3:35 AM
Ajayi, Terry C
that is what i dont know yet. the thing is i havent not been able to ask yet. currently i am not in very terms with them to ask any questions. i just know though, that some places will be filled but i dont know who with cos like 4 people left. that is why there are some new people joining us who werent joining before but even these ones dont know yet if they will be choosen 3:41 AM
for this year there wasnt an intenrtion to have new players but people left that is why they have to fill some spots 3:42 AM
else there wudnt have been room 3:42 AM
but next year uhg will have 2 teams 3:42 AM
like the guy with the goatee and bare head, he is just joining now 3:43 AM
the other small guy called dwight is still working his way to join uhg 3:43 AM
he isnt even in uhg yet 3:44 AM
but he is hoping uhg will call him in nov 3:44 AM
but he is joining practice 3:44 AM
Castalone, Nikko C
yah... i know him... the one with the goatie... 3:44 AM
that guy is noce 3:44 AM
nice 3:45 AM
Ajayi, Terry C
yes but he wasnt with us 3:45 AM
Castalone, Nikko C
i hope he can make the team 3:45 AM
you've said a while ago that you're not in good terms with them? 3:46 AM
Ajayi, Terry C
he may cos they are looking for replacement for one guy especially but they dont have the same role exatly 3:46 AM
Castalone, Nikko C
does it mean the whole team? or just some of the members? 3:46 AM
coz i feel something off with some of the members too 3:48 AM
Ajayi, Terry C
that is normal nikko, you are dealing with filipinos. there arent many really care people here. you may not know it well but that is very obviuous and i know it. ofcourse you are bound to feel off but it is feeling and you will have to ward it off 3:55 AM
ofcourse they wont be very accomodating, in their minds, who is this, who is this! 3:56 AM
Castalone, Nikko C
yah i have to deal with it coz i wanna be on the team 3:56 AM
Ajayi, Terry C
as simple as that 3:57 AM
it is not easy to infuse a new person like that cos of others 3:57 AM
Castalone, Nikko C
correct, and they consider me as a threat for their spot on the team 3:57 AM
Ajayi, Terry C
when i first joined 3:57 AM
they call me to join but even at that when i started even tho it was obvious i was needed, i was on the bench 3:58 AM
Castalone, Nikko C
their very different from the team that i left at accenture 3:59 AM
accenture knights are the nicest teammates i've been with 4:01 AM
everyone was very accomodating even to the new ones 4:02 AM
Ajayi, Terry C
yes there are cases like that. accenture most be a one off case 4:04 AM
i have been here and i play basketball in many places. yes people always, always accomodate me but when i start to excel they become different. they spite me. i am not talking of ugh now, ugh has been acomodating to me, i am talking of the streets. but that that you feel is normal 4:05 AM
they will be accomodating but it is gradual 4:05 AM
Castalone, Nikko C
do you think i can make the team now or this year? 4:06 AM
or are there too many PG's in the team right now? 4:06 AM
Ajayi, Terry C
well, left to me, i dont want to discourage you. for now, presence is more important that is why i also gave you the option of the one league one so you dont lose altogether. it will also help your bonding! for now there are only few spots and presence is more key. let me tell you one problem that existed in previous that made people leave the team, they werent present cos some where on the bench, so they started to be absent. so we'll go to games and not be complete 4:09 AM
Castalone, Nikko C
i see... i won't miss the following practices to make my presence felt... 4:11 AM
my first practice with you guys, i was shy... 4:14 AM
last practice, i think, i made my presence felt... 4:14 AM
if they were watching the scrimmage... 4:14 AM
i thought i played well on the scrimmage 4:15 AM
Ajayi, Terry C
yes, that is how it works 4:15 AM
as for pg position we have never been stable 4:15 AM
they always looking for the right person to play pg 4:15 AM
n that has been an issue in our team 4:15 AM
accenture was our problem 4:15 AM
so you see 4:16 AM
Castalone, Nikko C
i hope i can make that spot... 4:16 AM
yes accenture's PG are my bestfriends... 4:16 AM
Ajayi, Terry C
we didnt have problems with the bigger teams 4:16 AM
we had problems with the smaller faster team 4:16 AM
Castalone, Nikko C
#18 gustilo and #0 alfrick cruz... 4:16 AM
i go toe to toe with them in practice... 4:16 AM
Ajayi, Terry C
yes, i saw ur smart steals 4:17 AM
Castalone, Nikko C
4:17 AM
Ajayi, Terry C
n we laughed at the very big guy who was up against you and you still stole the ball after he cudnt bump you away 4:17 AM
Castalone, Nikko C
my forte... stealing the ball.. defense... 4:17 AM
yeah... he carried me... coz i boxed him out pretty well 4:18 AM
he carried me to take away the rebound... but i was resilient to steal the ball to him... 4:19 AM
Ajayi, Terry C
there is one pg who isnt better than you and he is on the team. there is no choice the person choosing the players just believes in him and even tho he isnt as good as the others he is usually there 4:19 AM
yep that was seen 4:19 AM
it is more about mind strength 4:19 AM
that is one facet of the game that people overlooked 4:20 AM
n that is what affected us against accenture 4:20 AM
Castalone, Nikko C
who's the PG that you were referring to? 4:20 AM
Ajayi, Terry C
i had 22 rebounds n 5 blocks in that game 4:20 AM
n many muscle pulls but not many have that same resilience 4:21 AM
Castalone, Nikko C
wow nice stats 4:21 AM
Ajayi, Terry C
and i had points too 4:21 AM
Castalone, Nikko C
points are bonus, rebounds steals blocks win games 4:21 AM
Ajayi, Terry C
my point is, that is an essential part of the game, the mind part, it is more about breaking the will of your opponent than the physical aspect 4:21 AM
Castalone, Nikko C
CORRECT!!! 4:22 AM
Ajayi, Terry C
the pg i dont think you know him, he is from qc 4:22 AM
Castalone, Nikko C
is he the one who i stole the ball with? 4:22 AM
Ajayi, Terry C
but he was there last practice 4:22 AM
mayb i cant remember well 4:22 AM
he is light complexion, not too tall 4:23 AM
i think so, i have this memory issues, i can remember all the plays 4:23 AM
Castalone, Nikko C
does he have some china eyes? 4:23 AM
he has cheung right on his jersey... 4:23 AM
Ajayi, Terry C
he has chinese name 4:23 AM
Castalone, Nikko C
CHEUNG? 4:23 AM
Ajayi, Terry C
yes but not the one with long hair 4:24 AM
there are 2 cheungs 4:24 AM
one has sorta long hair 4:24 AM
Castalone, Nikko C
yah, the short haired guy, he's from QC 4:24 AM
Ajayi, Terry C
the other has short hair 4:24 AM
Castalone, Nikko C
the one long haired is called nico also 4:24 AM
i saw him here, the guy with some hops and wears a headband 4:25 AM
Ajayi, Terry C
yes i think so, he jumps high 4:25 AM
the other one isnt very athletic 4:25 AM
Castalone, Nikko C
that guy from QC... i don't like him... 4:26 AM
that guy was the one where i had my steals last practice... 4:26 AM
Ajayi, Terry C
yep i believe 4:26 AM
Castalone, Nikko C
i stole the ball from him twice... 4:26 AM
Ajayi, Terry C
he may feel he is better than you in his mind 4:27 AM
but like i said, he isnt better than you 4:27 AM
Castalone, Nikko C
i was motivated coz while you were playing i heard him teasing his teammates are fat and i should be their teammate... 4:27 AM
Ajayi, Terry C
silly talk 4:28 AM
Castalone, Nikko C
that made me focused and show him of my skills... 4:28 AM
Ajayi, Terry C
that's pinoy style 4:28 AM
no sense of honor 4:28 AM
they behave like kids in general in ph 4:28 AM
Castalone, Nikko C
thanks for thinking i'm better than him terry 4:29 AM
Ajayi, Terry C
baby talk 4:29 AM
Castalone, Nikko C
i appreciate that 4:29 AM
Ajayi, Terry C
you never take that from people 4:29 AM
Castalone, Nikko C
i'm gonna make him feel very hard everytime i face that guy in scrimmage 4:30 AM
Ajayi, Terry C
and here people dont know how to stand up to challenges. if someone is better than you in the game, get motivated and step up you game not relegated yourself to silly talks. n that is what you did. as simple as abc 4:31 AM
Castalone, Nikko C
high five terry! 4:32 AM
Ajayi, Terry C
in other place he will recv rain of slaps for saying someone is fat etc 4:32 AM
he wont know where the slaps are from 4:32 AM
Castalone, Nikko C
yah, if i weren't trying out on the team 4:33 AM
i don't know what imma do to him 4:33 AM
imma make sure he won't remember his name 4:33 AM
hahaha 4:33 AM
i was quiet coz i knew i was trying out 4:33 AM
and working hard to make the team 4:33 AM
Ajayi, Terry C
u have to be, you will just it as baby stuff 4:34 AM
Castalone, Nikko C
so i won't let the beast out of me 4:34 AM
Ajayi, Terry C
if he has guts he will say it directly 4:34 AM
Castalone, Nikko C
true that! 4:34 AM
i feel some anger when i see and hear them bully you at practice 4:35 AM
Ajayi, Terry C
they cant bully me 4:35 AM
they dont have the ability to 4:35 AM
n they know it 4:35 AM
Castalone, Nikko C
oh i mean talk trash or say nonsense things 4:35 AM
to you 4:35 AM
Ajayi, Terry C
i just play along for the sake of the game 4:35 AM
they all know it 4:35 AM
i have quarelled with them before 4:35 AM
they try to taunt the big things i do 4:36 AM
i talk skycrapers, i talk ceo stuff 4:36 AM
that is why they taunt 4:36 AM
but i am way way way bigger than thus stuff 4:36 AM
i am know it in my core 4:36 AM
moreover all those taunts is evident that i am on the right track 4:37 AM
Castalone, Nikko C
people who taunt you always are the ones who really know how to play 4:37 AM
they don't appreciate you coz they don't have the proper skills 4:38 AM
glad that you're the first stallion i knew... 4:39 AM
we're on the same page... 4:39 AM
Ajayi, Terry C
yep, they appreeciate me. they just like to joke every minute of the day, they dont know that there is time of everything 4:53 AM
they understands life's concept or that a man is made of up of many other things and endless jokes 4:54 AM
my only real pal that i spend the most time is boss jay and boss chris 4:54 AM
i deal with the bosses more 4:54 AM
Castalone, Nikko C
nice to hear that 4:55 AM
who's boss cris? 4:55 AM
Ajayi, Terry C
Ajayi, Terry C
kk jay, they shud not take mine personally too, when i am isolated n dont want to relate
2:29 AM
i dont intend to talk anymore, they shud not look at it as disrespect
2:29 AM
i know when people joke
2:30 AM
i know when people are always out to mock me or counter me
2:30 AM
i will just be quiet from this point on 4:55 AM
that is the last thing i told jay today not long ago 4:55 AM
boss chris is like associate director of a portion of optum 4:56 AM
he is the one handling the one league 4:56 AM
Castalone, Nikko C
i see... 4:56 AM
i have to put or chat on hold now... 4:56 AM
gotta go home at 5am 4:57 AM
Ajayi, Terry C
yep, will be out at six 4:57 AM
Castalone, Nikko C
good... 4:57 AM
i'll talk to you tom 4:57 AM
and see you on practice on tue 4:57 AM
Ajayi, Terry C
the entire bottomline is, it shudnt bother you the practice stuff 4:57 AM
it is nothing 4:57 AM
Castalone, Nikko C
i really can't play on sat 4:57 AM
Ajayi, Terry C
it'll only help you grow 4:58 AM
u know who u are is what counts 4:58 AM
Castalone, Nikko C
yeah... they help me motivate 4:58 AM
Ajayi, Terry C
and the few people who do 4:58 AM
Castalone, Nikko C
i understand that... 4:58 AM
Ajayi, Terry C
i am very popular but it counts for nothing 4:59 AM
Castalone, Nikko C
it's just second... 4:59 AM
what's important is character and maturity 4:59 AM
how you deal with other people... 4:59 AM
how you get along and build friendship 5:00 AM
gotta go now 5:00 AM
thanks alot terry!
1: member calls to request cards. during authentication, address didnt match but you saw address is current on cams. what does member want?
2: member called saying that he wishes to view his statemnt on the websire. he bought somethings at walgreen and wush he can view this himself. he has called yesterday and gone over his transactions with a rep. now he also says that he doesnt have his member id and group number and wishes to see his transactions. what does he want?
3: member called to request a spuervisor cos he sent in a cheque that he received from uhc back and it has cleared from his account but he has not seen the funds reflect on his card. is this pay and chase? what does he want?
4: member said her name changed and she needs additional cards. do you think she lost her cards? what do you think she wants without probing
5: i just have a health care spending card with uhg, i want to get on the website but it is asking me for group numbrt abd member id. what does she want? do you transfer to b n e for her to get these details or to b n e
6: member calls and instantly says, i am in a hurry. i have to go. i just want to identify my cards or which card is my hcsc, i have a bunch of cards. how do you help her without authentication as she keeps reminding you that she is in a hurry. do you inform her that you cant help her without authentication?
7: during authentication, you asked for last 4 of her social, member says she is in a public place. what do you perceive she means. how do you auth
8: i want ti know if there is a credit to my account, my husband got a tumor removed and the provider identified that he paid excess. he used his hcsc. walgreens also reversed a payment. cams is acting up and cant open. do you transfer to b n e?
9: i want to know if my prescription refill has been mailed out yet. can you help me check. how do you help. what is she likely wanting. do you transfer to b n e or employer?
10: member wants to check on her balance and the last transaction. she said she just used her cards successfully at a doctors office minutes ago but now on going to walgreens to buy prescription meds that her doctor gave her, card is declining. you pulled up accounts using her name and art about to do auth but you find 4 cards (2345 black, 5764 green, 8567 black, 5867 red). do you really need to ask for last for the last 4 of the card to identify the correct card or do quickly choose card 2345 the first card appearing on the list?
11: i want to dispute charges on my stack card.
12: member goes: i tried to pay for my medical copay using my card but it isnt going thru. when you open csa, you dont find a declined transaction. now she isnt buying otc meds where it is possible that no decline is seen on csa. what is the first thing you will think of to ask to help you give resolution. 1: ask if she has recently changed her last name 2: ask if she is running her card as a credit or debit 3: ask her what her copay amount is 4: ask the last 4 of her card
13: members card says i have a dependent card fsa, i tried to bu rx at wall greens but card declined. she is very irate. now in your rush to help her and not get her more irate, you tried cams but cams not working egi tool not working. what is the only other first thing to do? if she does have a dca, do you transfer to b n e or transfer to hsa dept.
14: member called to know if her husband is listed on her account. she has been transferred alot and is irate and doesnt want to b transferred again. now yes, this is a b n e call. you quickly trnafer her again. what is the slightest help you can attempt to exhaust all assistance that you can give her using cams
15: member calls and is failing auth cos of wring addy. she is insisting the addy is correct. card you find on csa is closed. what do you quickly do to try complete authentication or do you just say no, due to hippa you cant help?
16: member said he name and what you heard is sonech. you tried to have spell it correctly but instead she repeats her name and this time you heard sonech like the fries. you keep trying sonech but notihng comes out. what is her possible name?
17: what are 2 ohter possible reasons a member mayb calling to know their balance apart from just wanting to know it
18: member called and no longer wants their ex to have access to his account. you insist to speak to his er to see if they can remove his wife but he keeps saying his ex has his other card. what can you advice
19: member called to know bal. it is close to the end of the plan year. you say his bal is 0, then he goes so i have nothing left. then you go unfortunately you have no balance left and member goes oh no problem as long as my bal is 0. what do you deduce is her reason for checking on her bal?
20: member never ever received his cards. now you type his name on csa and there are a bunch of results n you want to locate the acct using control find. what do you ask for to assist you find 1: last 4 of ssn, last 4 of card number, how many teeth she has, none of the above.?
21: tell me 3 possible ways to spell christina, you can include christina.
22: member says his name is jo jose and no results come out when you search. what is the first fastest thing to ask next to enable pull up his account? is it his social security number?
23: you type in a popular name like john smith into csa and 50 results come out, you get hte last 4 of the card and use cont find but still cant find the card. what do ask the member for next to enable find the account. do you ask for his social or is there something you can do to find the account before asking the member further questions?
24*member calls today mar 16 to say she hasnt recvd her cards. you pull up account, what do you check first? a: personix for ship date b: personix for ship address c: none of the above?
25: you pull up member's account for a bunch of results and you are checking on his account, he says card declined but you dont see any decline transaction on csa and u identify card is closed and tell him but he insists he has a current card. now you dont engage in arguing exchange n you ask him the last f4 of his card and he mentions 4567 then you quickly go, how about the first 4 n he goes 5145. what is the next thing you wud do? or do you trnasfer to b n e. do you transfer to hsa?
26: member insists he wants to cancel his account and doesnt want cards any one he wants to cancel his cards. do you cancel his cards?
27: based on 24 above if notes on csa says card embossed card was marked lost on mar 14 and a ready card embossed mar 15th and member is in a hurry. do you need to check personix and can you resolve without personix. what do you tell member?
28: member card declined. her card has a scratch or almost broken and is declining. she is asking for card number so she can use her card at the walgreens she is at. do you tell her you are not able to provide the number and why. is there anything you can adv her after doing card reissue
29: member says thank you for nothing. do you empathize by saying you are welcome?
30: no pbm auth match seen on csa, what is the first thing to do to find pbm? do you tell member to provide the merchant with her insurance infomation?