I work in the restaurant industry which means I deal with aggressive people all the time.
It's one of the few industries where it seems like it's not a big deal to yell at someone or even push someone once in awhile.
When I first started working in the restaurant industry I was surprised at the amount of drama.
It makes sense that there would be a lot of drama given that we deal with so many people all day long and we are constantly running around and on our feet.
The good thing is that the drama only tends to last for that day and doesn't carry over into the next day.
Source: Pixabay.com
Of course, everyone has to deal with aggressive situations...... not just those in the restaurant industry.
So how do we deal with this aggression?
Well first of all, I'd like to say that some things are easier said than done so I'm not going to sit here and tell you that you should just control your temper.
There has to be a line from which you stand your ground WITHOUT letting things get out of hand.
If someone is yelling at you, the best thing to do is simply walk away. Chances are good that he will calm down and eventually apologize. You don't want to get into a yelling match..... that's for sure.
You really never want to lose your cool if you can help it, but every now and then somebody will push you or even hit you.
If you let somebody push you and you just walk away, then you aren't standing your ground.
Now you could walk away if you're absolutely certain that you would lose a fight. However, in my opinion the best thing to do is to sternly tell them to back off.
You should be prepared to defend yourself. However, you should never throw the first punch in any situation no matter what.
I'm not advocating fighting whatsoever. In fact, I'm a pacifist. However, if somebody punches me in the face I'm not just going to walk away and say Hey I'm a pacifist.
Human nature doesn't work like that.
However you want to make sure that in any circumstance you are defending yourself and not being the aggressor. You should always look for a way out of a fight, and you should always keep your temper even as opposed to screaming at the top of your lungs.
Yelling at people is a terrible idea.
Sometimes you have to be ready to defend yourself though.
Never just be outright aggressive without reason.
