Goodbye @steepshot Android. See Google transcript below.
Had a chat with Google play since @steepshot not responding. Seems @steepshot not bothered to make an effort to reinstate its listing on the play store. So seems all Android users are left out in the cold since nobody @steepshot seems to care too much.
No answers for weeks now. So I guess that is that. Just wish @steepshot would care enough to at least let Android users know if anything is being done about this issue.
ANYBODY OUT THERE @steepshot
Google Play Store Help
Time of chat: 23 December 2018, 00:27
Chat duration: 25:07
Chatted with: Angelina
Angelina [12:27 AM]:
Thanks for contacting Google Support. My name is Angelina.
michaeljn [12:27 AM]:
Hey
Angelina [12:27 AM]:
Hello Michaeljn. How may I help you today?
michaeljn [12:27 AM]:
Where is steepshot? Its disappeared 😑
I need to reinstall and its has been gone for months now
Angelina [12:28 AM]:
I understand that you wish to download "steepshot" app in your device, however it's not showing in Play Store.
michaeljn [12:29 AM]:
It was there. Why did you guys remove it
It's still available on apple
Angelina [12:30 AM]:
Thanks for sharing the issue.
I'll certainly look into it and assist you with the best possible resolution.
Let me quickly check this for you.
michaeljn [12:30 AM]:
Thanks
Angelina [12:30 AM]:
Please allow me 2-3 minutes.
michaeljn [12:30 AM]:
No prob.
Angelina [12:31 AM]:
Thanks for waiting.
Michaeljn, in order to help you in this case, I'll share few basic troubleshooting steps.
Please perform it in your device and check if the app is showing in Play Store app.
Here's how :
- Open the Dialpad, and type in ##2432546##
michaeljn [12:33 AM]:
It is not it has been removed
Angelina [12:33 AM]:
Let me check it with my resources.
Please allow me 2-3 more minutes.
michaeljn [12:33 AM]:
No prob
Angelina [12:36 AM]:
Thank you for waiting.
I've initiated consult with higher specialist. It may take few more minutes
Request you to please be online.
michaeljn [12:36 AM]:
Ok
Angelina [12:40 AM]:
Thank you so much for being online; Appreciate your patience.
michaeljn [12:40 AM]:
Ok
Angelina [12:41 AM]:
Michaeljn, I've discussed the case with higher specialist and the specialist checked the details. Now, I'm afraid to inform that the app "steepshot" is no longer available on Google Play. Either the developer has chosen to remove the app, or the app has been taken down due to violations of the Google Play Terms of Service.
If you’d like to review those terms, please visit this link: http://www.android.com/us/developer-distribution-agreement.html
michaeljn [12:44 AM]:
I heard the violation rumour on the platform. My issue is if that is the case why is it still available on apple. This is so annoying. Why cant Google sort the issue out so we can get it back up
Angelina [12:46 AM]:
Michaeljn, I certainly understand the issue, however it's totally depend on app developer in which platform they wish to publish their app.
We can't force the developer to publish their app on Google platform.
Also, Google have certain terms and conditions and Google treats developer policy violations very seriously in order to protect the users.
Google take an action as per customer's feedback and it's just for customer security.
If you've any query regarding this particular app, I'd recommend you to please get in touch with the app developer.
michaeljn [12:49 AM]:
I used the app all the time. So I guess I would have to switch phones to use the app. Anyway. Ok will try to chat to steepshot directly AGAIN. No problem. Thanks for the help.
Angelina [12:51 AM]:
I certainly understand your concern however, this is something that is under developer hand. Google just provide a platform to multiple vendors and developers to publish their content. However, it's totally depend on the developer whether they wish to publish their app or not.
I appreciate your understanding in this regard.
michaeljn [12:51 AM]:
Have a good day. Bye.
Angelina [12:51 AM]:
Beside this, is there anything else I can assist you with?
michaeljn [12:52 AM]:
Nah. All good. Night
Angelina [12:52 AM]:
It's my pleasure to assist you.
Thanks for contacting Google!
PS. If anyone out there has any answers please let me know in the comments.
Thank you