Now you can persnoly chat with companies or brands using whatsapp. Last year whatsapp announce that whatsapp is now opening up its business API for communication of whatsapp users or peoples with business or companies. Whatsapp says "Since we launched the whatsapp business app people have told us that it's quicker and easier to chat with a companies or business then making a call or sending an e-mail." The API will very helpful to manage communication with potential customers. With this API feature you will be able to communicate or chat with companies or business, Companies or business can sent non-promotional content like confirmations,appointment,shipping etc.
If you have any problem in your product or service you can contact the companie directly and very easily. Accoding to a news in Facebook the posts from companies will have a "click to chat" buttom, when you click on that buttom it will open up your whatsapp and you can communicate or chat with companies for this API feature. Whatsapp says, first 24 hours these messages will be free but if you want to continue the conversation after 24 hours you have to pay some money. Over 3 million plus users are using whatsapp business globally.
Thanku Guys.