Play Store does not open, load, or download apps..?
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Try the steps below to fix the problem with Google Play. These steps can help if: You can not download or install apps or games from the Google Play Store.
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~ You can not download music, movies, TV shows, or other content from Google Play. The Google Play Store app does not open or load, or does not work after it is opened The process of downloading and updating the app is stuck and unfinished.
If you have problems with apps already downloaded on the device, contact the app's developer for assistance. If no app works on the device, contact the device manufacturer for assistance.
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Step 1: Check if you have a strong Wi-Fi or mobile data connection.
First, make sure you have a strong internet connection. We recommend you connect to a Wi-Fi network. If you do not have access to Wi-Fi, make sure you have a strong mobile data connection. Then try downloading again.
Step 2: Clear the cache & Play Store data
This will refresh the app and may help resolve the issue.
On your device, open the Settings app. scroll down and tap Google Play Store. Delete Storage Cache Tape. Next, tap Delete data. Go back the Play Store & try downloading again.
Step 3: Restart the device
If you still can not download after clearing your cache & Play Store data, reboot your device.
Press and hold the Power button until the menu appears. Tap Shut Down or Restart if there is an option. Tap Okay to confirm. If necessary, press and hold the Power button until the device turns on again.