Hi there -
I am researching on how Chatbots could improve Hotels guest experience and simplifies concierge daily tasks.
The language barriers have a negative impact on the customer's experience and concierge time-consuming. Am I right?
Would you be happy to ask or book anything while you laying on the bed?
• Find the nearest restaurant - recommends from the Hotel
• Book a car service, tours or spa - recommends from the Hotel
• Late Checkout or extend your stay.
Would you be happy if a Chabot could speak perfect Chinese, Japanese, Russian, English...??
Let’s image you just arrived in NYC and you are in your comfortable hotel room relaxing after taking a nice shower. What’s next?
• You are hungry and you are looking for a restaurant?
• You want to sleep.
• Want you to find a cocktails bar?
• You need to know where is the nearest Pharmacy
Would you be happy to Chat with the Hotel Virtual Assistance and ask: Where is the nearest Sushi restaurant?.....Or do you prefer to get out of the room and go ask the concierge?
Your feedback will be very important. Let me know what do you think, please. Be honest :)
Thank you all!
P.