One of the biggest problems that Uber has is that they are not very innovative. A lot of the things they do, they copied from Lyft. For example,
when you are out picking up passengers, the rides can take you anywhere. So let's say you are 80 miles from home and ready to end your shift. You can set the app to pick up rides that only take you in the direction of home. This was a Lyft innovation that Uber copied.