After the post went viral, McDonald's Thailand issued a statement apologising for the incident. In a letter posted on Facebook, the brand also assured customers its employees would follow the global fast-food chain’s safety standards.
Drinking coffee from big retail food chains is part of our everyday lives. Be it on the go while at work or catching up with friends, we love to have a cup of Joe. We love to customise it with an extra dollop of cream or chocolate sauce, but cockroach legs might not be a topping that would cross your mind! Nevertheless, that is exactly what someone found floating on the froth of a coffee he bought at a McDonald’s outlet in Thailand.
Posting the photo of his cup on Facebook, the user who goes by the name Nostalgic Eik described his horrible experience. Writing a post on McDonald’s Facebook page in Thai, Eik said that he first thought, “cockroaches were trapped in the glass.”
After he complained to the staff, his glass was replaced, but Eik was appalled by the lack of hygiene and cleanliness. “I told a staffer there and I was given a new cup of coffee. But it seemed that the problem remained as I heard the staffer ask a colleague whether the coffee maker was washed or not. I felt bad when I heard that,’’ he told the Bangkok Post.
Further adding that not only does he expect some basic standard of maintenance such as the machines being checked regularly, but the staff should be more vigilant while handing out a cup to customers.
Update เพิ่มเติม :-
-ทาง Mc โทรมาชี้แจงเบื้องต้นแล้วนะครับว่าปรกติจะมีการทำความสะอาด + ตรวจเช็คในแต่ละสาขา
สำหรับกรณีนี้ทาง Mc จะส่งทีมเข้าไปตรวจสอบแล้วชี้แจงอีกครั้งครับ
-ส่วนกาแฟที่มีปัญหาเป็นกาแฟที่มาจากเครื่องชงสำเร็จรูป ไม่ใช่กาแฟที่มาจากเครื่องชงกาแฟสดของ Mc Cafe ครับ...https://www.facebook.com/McThai/posts/10155727258062866
Eik’s post went viral with more than 1,700 shares and close to 3,000 comments leading a huge buzz online. And on Thursday (October 19) McDonald’s Thailand issued a statement apologising for the incident. In a letter posted on Facebook, the brand also assured customers its employees would follow the global fast-food chain’s safety standards.
ประกาศชี้แจง กรณีพบสิ่งแปลกปลอมในเครื่องดื่มกาแฟกูร์เม่ต์ เมื่อวันที่ 16 ต.ค.
According to reports, the staff had opened the coffee maker, checked and cleaned it in line with the company’s food safety standards. The brand later took away the machine for inspection.
SOURCE: Trends Desk