Good day distinguished ladies and gentlemen. I go by the name @Jenniferjulius. Its a great pleasure writing y'all again. Today my topic will be on customers satisfaction factors which entails the necessary factors needed to make your customers come back for more and they are;
•Service quality: this describes the perception of services rendered by financial institutions. It enables the customers to have a good extent of the value consistency in service delivery.
• Convenience: this has to do with the speed of access using e-banking channels. It is the customer's ability to access the banking services.
• Reliability: this is the ability of the various payment channels to perform effectively to achieve customer's service delivery. It reflects the service outcome.
• System availability: it has to do with using modern technology to achieve reliability and availability.
• Pricing: This has to do with the payments made from all the services been rendered to customers. Charges are been paid too.
• Security: this is the customer's concern about the security of the financial information or the services risk.
• Privacy: it has to do with the trust and confidence in customers.
• Perceived risks: these are risk that are bit really pronounced but they surround the payment process.
• Fraud and hacking: they are also present in customer's satisfaction.
Thanks for reading and God bless you all. Please do well to upvote, comment and resteem this post if it resonates.
Godbless this accounts👇
