Over here, in Australia, we get fucked over with all sort of bullshit. Telephone/internet (the slowest and most expensive - 3rd world countries have faster internet) companies are a big one, then banks, taxes etc. (which I presume goes on for everyone? Am I right? )
You would think we were located in the arse end of the world, with our less than impressive communications service companies, that have the ridiculous problem of not being able to communicate or provide good service. The monopoly that Telstra has over regional Australia is absolutely disgusting. Customer service is more like a customer circus, and the treatment of their 'valued' customers is nothing short of a bad joke.
Here is my letter to Telstra, which remains unacknowledged and infuriates me, but I am far from surprised.
Dear Telstra,
How do you do it? How do you manage to stuff up every single thing that you do with my account? It would be comical if it didn't take up so very very much of my extremely precious time. Enough is enough. I have had a gut full. I suspect that I am not getting special treatment here, and you potentially treat all of your individual customers with the same poor standard equally.
The collective sigh, all around me at the mere mention of your company's name evokes pain and confirms my suspicions are correct. I also suspect that you couldn't really careless. Maybe you could reiterate your profit from this financial year. The feeling that gives me inside, is not so warm and fluffy like you would expect a valued customer to feel, its more dirty, and grubby. I can feel it really deeply, it's in line with the feeling you get when you find out they placed a released convicted pedophile and rehomed him across the road from a school. Its a really intense kind of feeling, that evokes feelings of disappointment, disgust and all things immoral.
I was right to have just about had a panic signing up toTelstra again, by nothing short of no other choice. I was right to tell Matthew at the Telstra store of my real fears of being a Telstra customer, and he was right to tell me he completely understood.
Just to be clear, I'm over your antics. Your $1171.13 bill is nothing short of utter daylight robbery.
Here is the reference number of the current stuff up
INT 1-1290528******
You'll probably find it filed directly after my call to apply extortionately priced international day pass fees to my account, ensuring that my account would seamlessly join into a NZ network and not charge me with the daylight robbery' fees (noted above) that are associated with international roaming.
Please take the time to read the file notes associated with 0419******, from the very beginning. Granted, this will take some time but will give you the overall flavour to the foul taste that is in my mouth at the moment. Remember, while perusing the notes, to take account of the times and lengths of the calls. Try to factor in how my current employer would feel donating my paid time to Telstra's incompetence. Allow yourself a moment to consider how I felt whilst being issued a written warning from the said current employer, whilst being employed in my dream job on a tropical island. The dirty file mark against my name was for being on the phone for over an hour with yours truly. Can you taste something displeasurable in your mouth yet?
I'm not sure how Telstra staff look after the children in their care, but I'm almost fairly certain, that school would be able to contact them in cases of emergencies. Commuting to a tropical island where Telstra held a monopoly (at the commencement of contract anyway) and being cut off 3 times in a month all due to you guys not being able to get your head around my name or my identification. Strange that such a professional company could allow a customer to walk out of the store with $1800 worth of new technology and then threaten to cut me off with in 15 minutes of leaving the store, as my ID couldn't be verified??? Haven't I already got the iPhone 7+ and iPad Air 2 in my hot little hands? Haven't I already left the store? Your stuff up, again. All the while severe weather warnings continued and I remained working on the island adjacent from my boss, who was completely unable to contact me. Severe weather warnings continue (the kids school cannot contact me) I struggled along with Matthew the customer service agent at Centro in the whitsundays. (Who is a major credit to your company, i might add.) I actually dont want to waste my time explaining for what seems the 100th time the incompetences of your company.
You are consistently quick to over bill, i need to thoroughly check bill each month, your ethos of charging extortionately first, and adjusting if the customer catches you later, is nothing short of disgusting. The undue pressure this places on customer service agents you have employed is just horrid. I could think of no worse job, than having to be the first point of contact with an irate telstra customer. Lift your game. You do not have the right to waste days of my life. I would like to be compensated financially for your continuing incompetence. Please phone me for further discussion, at a time that suits me and my employer. (That means after work, so anywhere from 3:30 pm mon to fri. ) That's when my complaints resolution department will be open for Telstra to appreciate and apologise to their valued customer.
Kind, Regards
Most disgruntled Telstra Customer of the year.
Is it just in Australia we are treated like utter shit, or globally are we just all 'Lucky'!!!
