I cannot recommend using CITADEL. It's been 10 days, and I've tried reaching out on every forum to reach someone about my attempt to get XMR on the bitshares exchange using citadel. There's been zero response

I tried the service through the Web UI yesterday, and my CITADEL.MONERO do not show up in the BitShares account I used. I used CITADEL as the gateway, sent well over the minimum, and nothing happened.