We would be extremely grateful for any assistance you could provide in resolving this matter. Please let us know if you need any additional information from our end. Thank you very much for your time and

Our Request: Would it be possible for you to help us reset the account and revert the public key information back to the state shown in this transaction:

Issue Description: When binding the owner key to our account, we inadvertently used an incorrect signature method for the public key. As a result, we are currently unable to perform any transfer transactions

@leo.voter I am writing to kindly request your assistance with recovering our cold wallet account @xt9999.