My password manager program was kind enough to help me select a difficult password, one that I would never remember without it's help. However it wasn't kind enough to save it. So here I am, logged in

Action is the antidote for anxiety. You can’t just think about what you want to do. You must take action. Don’t try to control the uncontrollable. There are many things that are out of our control, yet

How to listen? Focus your attention on the person who's talking. Easy in theory, harder in practice. It takes an effort to block out both internal and external distractions. A headache? Did something happen

What are the levels of listening? Hearing When you’re registering sound, but not really listening. Passive listening Slightly more active than Hearing, but not much. You’re not part of the conversation

What's stopping you from being an effective listener? Assumptions The old saying goes: When you assume, you make an ass of u and me. Don’t assume that you know what the person wants to say. This is related

What are the values of being an effective listener? It helps you achieve your personal, business and communication goals. Before you can help someone you need to understand the core issue and get to the

Hi. I'm an IT consultant by occupation and a nerd by choice. Way back I've been working clusters and Linux, but recently it's been more ITIL and other service management stuff. Good fun. Not really sure