I'll be glad to help. Do you have any specific question?

I think they keeps things complex for a reason. You might want to check out . I found them to be much more transparent. Also, you get to choose at what price you want to buy or sell hash power. Their site

I personally like Dwarfpool. They are professional and helpful. They respond to your queries on email. More than anything else, the pool charges are fare and support small payouts.