This would be almost comical if it was not real which sadly this is real and where customer services is currently in every company. Yesterday I followed up to see where we were with regard to a time line

Introduction In today’s rapidly evolving business landscape, Knowledge Process Outsourcing (KPO) has emerged as a pivotal strategy for organizations seeking to enhance their operational efficiency and

Last night I received a response back from the insurance company which was part of their review. They take full blame which is refreshing to see in this day and age with them highlighting the communication

I have been in the field of customer services for last 10 years however, I kept on changing the industry in the first 3 years but then, finally I stuck with the logistics and luckily, I got some nice

This conversation shows how e•on treat pre payment meter costumers.. Spoiler extortion, rip off and hang up when they feel like.

In changing world of technology and inclusion of AI for better services has resulted in new services for customers. Gone are the old days where a customer representative would hold a chat online and patiently

I just got a Macbook from Apple. And I decided to go check for my anniversary date for kicks (I'm usually pretty through about checking for things like that. I used to be a QA tester for Activision (a