Arrived at your holiday location but your luggage didn't make it???

This is the worst thing most holiday travelers can imagine. You arrive in your holiday spot ready to go to the beach or explore the city and the airlines lost your luggage. But well don't worry about that as airlines are bound by law to pay compensation for your lost/ delayed luggage. Lost Luggage means usually delayed luggage, as luggage only gets lost in very rare cases.

Any airlines is bound to the Montreal Convention so if your luggage didn't arrive the airlines will instruct you to buy anything you need and in Theorie they will re-imburse you.

Berlin Lost Luggage Center

They got rid of the staff and you have to enter everything yourself....

This is a great idea.. except the pads are crashing all the time...

You can buy stuff you immediately need for up to 1000 SDR (around 1300 USD)

Low cost airlines won't re-imburse you or will make problems if you buy too expensive stuff so if you fly try to fly normal carriers.

Carriers which pay once you make a claim:

Lufthansa
Swiss
Austrian Airlines
Cathay Pacific
Brithish Airways
ANA/ JAL
Airberlin (but takes up to 5 month)
American Carriers (Usually you get a gift card up to 250$ and you have to claim the rest)

Un-trustable Airlines:

Thai Airways
Singapore Airlines
Low-Cost Carriers
Turkish Airlines
Brussels Airlines (try to sneak out and not pay)

So if you have valuable clothes etc. in your checked luggage make sure to buy extra insurance yourself (via Creditcards or an annual fee insurance). Airlines usually won't pay up or try to only pay half etc. Write back and tell them that you don't want the clothes you bought and that they can pick it up and you want 100% re-imbursement. This will usually do the trick.

The most important thing is to get a number at the missing luggage desk it will look like: LAX20199 (for L.A)

Did an airline mess up your vacation by losing your luggage?

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