Hearing pertinence is not related to the taste of pizza.

M o z z e r i A in San Francisco is full of dinner time, Yelp is a Naples style pizza restaurant with 4 stars. Many of the staff, including the owner and wife of Mr. Russell working in this shop, are deaf, but customers will not notice the fact until they visit.

Because in this shop can make reservations by telephone, or verbal communication by using Convo's VRS (Video Relay Service). VRS is a telephone relay service that a hearing impaired person orally interacts with a person with hearing sense by sandwiching between a sign language interpreter and a video phone. Russell said, "I wanted to be able to communicate reliably with customers of healthy people who are the majority, with NBC interview ."

When Mozzeria calls in, the green light glows to inform the staff of the incoming call instead of the bell ringing. When the staff receives a telephone call on the tablet, Convo's sign language interpreter communicates the contents of the phone to the staff in sign language and verbally speaks the staff's sign language to the ordering person. Mr. Russell says, "I lost 50 % of missed phone calls, but this technology caused the number to be about 5%," said that the introduction of the system drastically reduced the rate of missed calls. By the way, this service of Convo is provided by FCC (Federal Communications Commission), and it is said that it is covered by a small amount of telephone fee.

See the video here;

"A facial expression covering pizza tells everything and an interpreter is not necessary," as the background behind the scenes, Convo CEO Jarrod Musano himself said to be hearing impaired, hearing-impaired people There were technologies that would improve the quality of the business and consumers' lives.

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