고객센터를 통해 계속 문의를 했고 아래와 같은 답변을 받았습니다.
그래서 그 이후 technical specialist 와 직접 얘기하고 싶다고 하였는데 그 이후 답변이 없었습니다.

Thank you for contacting BigONE. This is Stars from Customer Service Support Team.

Based on the state of your enquiry, here is some information we provide for your reference:

The information you provided has been recorded in detail. Due to the confidentiality of the data, the customer service personnel do not have the authority to handle such problems for you. We need to transfer your questions to the technical specialist for further verification.

It was my privilege to serve you today. I hope I was able to address your enquiry to your satisfaction. If you need more assistance relating to this issue, please feel free to contact us at any time.

Best Regards,

BigONE Customer Service Center