Hello Hive Learners, how are you today ?, i hope everyone keep the spirit up to start a new week of contest
Edited from Logo Maker app
It's great that now we have entered a new week for the 36th contest and as you all know that the past 35th week was very exciting and many contestants were competing to enter the contest and show their best posts. But unfortunately the fun in week 35 is over and now it's time for us to move on to week 36. Week 36 will be filled with a series of interesting topics to discuss, not much different from the previous weeks and I think the fun will continue in the week this. As previously announced, the first edition in week 36 begins with a very interesting topic, that was about Customers and Sellers. We know that Customers and Sellers always encounter a very common problem, that was the issue of anger in spending, because Customers always think they are right and they should get what they want and don't care if it will harm the Seller.
This discussion is really interesting and I myself will try to discuss it a little in this post, so take a good look at my opinion on this matter.
The market is a place where sellers and buyers meet and there is also a place where they bargain, argue, and seek mutual benefits for themselves. The adage once said "The buyer is King", it is true as it is because buyers are people who will pay a small amount of money to enjoy what we sell to them. The problem is, the enjoyment and satisfaction from the consumer's side is unpredictable and there are various kinds of satisfaction points for each consumer, because of this, sellers and those who provide services make innovations, creations, and the like for their products so that their products can reach the point of satisfaction in every consumer. However, there are some consumers who are very difficult to deal with, where they want low prices, good quality, and all the best for them regardless of the sellers.
Consumers like this are really very annoying, they don't understand that Buying and Selling transactions are where consumers and sellers find an agreement on commodity without harming both parties.
Apart from that, sometimes there are sellers who are ignorant, they often deceive, deceive, and also lie to consumers so that their goods are sold. This of course makes the customers furious and this is what makes them act like kings by making purchases that benefit them and don't care about the seller's losses. These two problems between sellers and buyers have been going on for a very long time, therefore we see that expensive goods are given guarantees, guarantees, and the like to convince consumers that these goods are really of good quality and not fake goods. If we take a look at the online market which is currently very developed, we will find other security facilities that will make buyers confident about the goods and the market, besides because the buyer also cannot directly handle the goods being sold and money transactions before the goods arrive. This of course makes online sellers have to convince buyers by carrying out many security facilities, endorsements, and other things in order to gain the trust of consumers.
Back to point. Regarding whether buyers will give up and understand whether the goods they buy have defects, imperfections, etc. which will reduce the aesthetic value of the goods, it depends on how much money and how appropriate the goods purchased are at the price offered. Perhaps, in conventional markets, buyers are free to see and hold the goods they want, and problems with defects, imperfections, and the like rarely occur in conventional markets. Therefore, we will discuss the online market, where transactions in this market are only based on mutual trust, and this will really test the customers and sellers at the same time. All negative aspects will be possible in transactions in the online market and the popularity and reputation of the online market is at stake here.
In transactions in the online market, sellers and buyers do not meet face to face, cannot hold the goods to be purchased besides they will still want perfect goods. Various issues regarding online fraud and the like also made buyers uncomfortable at the beginning of the emergence of online markets, payment transactions also did not have a Cash on Delivery option, and made everything a place of trust between sellers and buyers. In fact, there are many facilities in the online market as it is now and it benefits consumers, such as the Return of goods option, images that are loaded when we buy goods, responses from consumers who have already purchased, and even ratings from every seller in the online market. But sometimes, the system for how to buy each online market is different and sometimes consumers who are clueless often make mistakes, as a result they themselves get angry when their orders don't arrive as they wish. Usually when buying clothes, sometimes they are wrong in choosing the size and number of clothes to be purchased, this makes them sometimes blame the courier who sent it, and blame the online market where they shop. Of course things like this are not the fault of the seller, but their own fault, therefore sometimes they cannot return their goods and will still pay even if their goods are wrong, because things like that are their own carelessness and not their fault seller or manufacturer.
One more thing that makes customers angry about online transactions is the very long delivery time to several areas. This of course makes customers angry and angry, both at the market itself and at the couriers who deliver the goods. I myself have been in this position, I have asked several times about the packages I ordered online and I have also expressed my disappointment with them. It should be underlined that shipping to each region is indeed different because the geographical location of each area is different, moreover having to make sea crossings and also long land trips. The company will not ask for cargo aircraft services for this, in addition to the expensive shipping costs, cargo planes also cannot load as many cargoes as freighters and therefore the company prefers to cross them by sea rather than by air. Of course, crossing from the sea is not as easy and fast as by air, especially if goods are ordered from abroad, this takes quite a lot of time to reach the consumers.
But consumers who sometimes don't care about this and still want their goods to arrive quickly, even though they order it from the end of the world though. But now, online market companies have pinned an estimated time for each order in various locations, they have also embedded a Tracking system so that buyers know where their goods have arrived, this in addition to increasing consumer confidence is also useful for educating consumers so that they know the shipping processes what is done to get the goods to their place, they can also make decisions about the goods from these estimates.
I think this character and behavior of consumers is normal considering they have paid for their goods. We who are sellers are very inappropriate to deceive them, and online market companies strongly condemn the fraudulent actions that occur in their place and all security and guarantee facilities are used to protect consumers without harming the seller. Hopefully this adds to your insight, thank you and see you in the next contest post.
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