Hello hivers,
My husband ordered for barbecue fish for dinner. He called and was told that it would be ready for pickup in 30 minutes. He opted for pay on delivery which was accepted. So we waited for one hour actually before we called them. Our reason was because we wanted to gibe then ample time to do their work. I don't like eaten stuff that is properly cooked a d so does my husband. So giving them 1 hour against their 30minutes was enough for them to get it ready.
When my husband called, another person picked and told him that there was no fish available at the moment. "The ones available have been ordered" she said to him. I saw the anger in my husband's voice. He shouted and said he was going to their shop to literary bring it down. Well, I know how it feels when you order for something and hoping that it will arrive in time but get SK disappointed at the end of the day. I joined him and we headed to the office.
When we got there, we asked for the first person who spoke to us. We were told that he had closed for the day. Well they rotate their workers. We showed them the call log, when we ordered and when we called back. They apologised and said the man who attended to us over the phone told the people who actually do the barbecue but the fault came from the lady who took over. She didn't go through the list of the customers when she made that statement. She apologized and we picked our fish and left.
This is the reason why so many businesses end up loosing their customers because their workers do not pay attention to details. As an employer, you need to ensure that all your workers hands are on deck at every minute. Now imagine we didn't go there, we would have just ended the call and trust me, I would never patronize them again. Because in my mind, they didn't care about me at all. No business has the exact manual to run their businesses effectively. What everyone is doing is trial and error. So how you fix a mistake matters so much if you want to retain your customers.
Conclusion
Ensure that you educate your workers on the need to always be abreast in carrying out their roles. No loopholes should be seen. Cover up immediately.
Ensure that you sort out any mistake immediately. Because a satisfied customer will do your business good. In fact it is satisfied customer that will bring people to patronize your business than even adverts that you run. Everyone loves reviews and testimonies from people who have bought from you.
Some people don't even know that the word "sorry" can go along way in their business. There are customers that come around with anger and the only way you can fix it is by saying sorry to them. Just do whatever you can to cover up your mistakes and retain your customers.
Thank you for reading