Some days back, I was talking to a cashier about her day at work and then she said to me, “I do not enjoy my work because the pay is little, and my boss is stiff. I then thought of it that would an employer’s attitude affect the employee’s behavior towards customer.
Investing in employees is one way to improve a company and when this is not done, the company suffers. There are a lot of ways to invest in employees to make them serve the company better, part of them are introducing seminars, provide competitive pay, pay salaries and allowance on time, give room for promotions, increase in pay based on performance and so on.
It is no doubt that an employee’s countenance coupled with pressure from work would lead to poor customer service, which means there would be bad communication between customers and employees.