I don't think there is anyone who does not acknowledge the efficacy or better still the importance of the Internet to today's world. I also had a similar story with what
shared. Last year I went to withdraw a small token from a pos shop for a little financial commitment. Upon withdrawal, the money refused to reflect when I had been debited. After several complaints to the bank, I eventually went to twitter online and when I attacked them, the same issue was solved within 2hrs.
The role of the Internet can never be gainsayed
RE: The effect of the internet and effective customer service